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Communication Habits in Supply Chain Management

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Communication Habits in Supply Chain Management

Benefits of Effective Communication in Supply Chain Management 

In supply chain management, you will quickly find that communication is one of the most important parts of your job. Whether you are communicating with your coworkers, clients, or customers, you will need to be an effective communicator and know how to communicate well. 

There are many benefits to having good communication skills in supply chain management, such as:

1. Productivity

Good communication can increase productivity. If you communicate effectively, you will find that you repeat yourself less, clarify details less often, and therefore have people wasting less time on clarifying task details and spending more time on the task itself. 

As an effective communicator, you will ensure that your superiors and subordinates alike understand your goals, your priorities, and your tasks and therefore will know what you are doing and can move forward on the tasks you have passed to your subordinates efficiently.

2. Improves Morale

Additionally, it has been shown that when a manager communicates his or her goals and expectations effectively, his people will want to come to work and perform. Having a workplace that feels confident in the expectations of their management team has much higher than morale than a workplace where the expectations are unclear. Therefore, effective communication can improve the overall morale of the workplace.

3. Development of the Team 

Effective communication can help improve the development of a work team. If you are communicating the goals of a department, the expectations of a team, the team will work better together. Therefore, effective communication from the supply chain management supervisors will help the team communicate more effectively with each other and subsequently improve the development of the supply chain management team.

Effective communication is important in supply chain management. Remembering how it can have an impact can be very important in making you a successful supply chain management professional.

Bad Communication Habits in Supply Chain Management

As a supply chain management professional, you may find that you spend a lot of time communicating in one form or another with colleagues, subordinates, or customers. It is critical to your success to develop good communication habits. 

If you want to have good communication habits with your coworkers and customer, you will want to ensure that you have not developed any bad communication habits. If you do find that you have some communication habits that are not so great, you will want to make sure you get on the right start to breaking these habits quickly.

1. Interrupting 

Do you have a habit of interrupting your customers before they finish speaking? Do you speak on the phone with colleagues and finish their thoughts or sentences because you are in a hurry to get through the conversation? Either way, there is poor communication habits and you need to stop. Interrupting is rude and an immediate turn-off. 

No matter whom you are interrupting, in supply chain management, you need to be aware that you are doing that and break the habit immediately. Give your colleague, subordinate, or customer the courtesy of being allowed to finish his or her question or comment, even if you do know the answer already.

2. Overly Agreeing (or Disagreeing) 

Do you continually agree or disagree with your customer from the beginning of their conversation? If you are so concerned with showing your agreement (or disagreement) with your customer that you can’t listen to the customer’s entire problem, you are missing out. 

Stop and listen and agree or disagree after your customer has had the chance to talk. In supply chain management, it is important to develop the relationship and you can’t do this if you don’t listen.

3. Multi-Tasking 

Are you so focused on your next appointment that you can’t pay attention to your current appointment? This is something that many busy supply chain management professionals find themselves doing; however, it can cost you valuable customer relations, social partnership, and business relationships. 

Concentrating and planning for your next appointment should be kept for the time before the appointment or in your office, not during your current appointment. As a professional, you own your current appointment the courtesy of your full attention.

Whether you have one or all of these communication bad habits, you will want to make sure you are on the road to recovery. In supply chain management, it is important to have good communication habits. Make certain that you identify any bad communication habits you have developed and start working to break these habits. 

In supply chain management, effective communication is vital to your success so stopping any bad communication habits can be a key to your success.

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